Votive 7 Beeswax Candle gift set with holder

At Ballina Honey, we understand the important of keeping your information safe. We prioritise the privacy of our website visitors and customers. We comply with the Privacy Act 1988 and the Australian Privacy Principles, collecting personal data like names and contact details only when provided directly or through authorised third parties. Cookies are used to improve your browsing experience, and all data is securely stored. We never request sensitive information, such as bank details, via email. We share data only when required for services or legal obligations. We offer transparency and control over your information, with access and correction options available. For any concerns, please contact us directly. See below for full T&C’s and Privacy Policy.

At Honeyvale Farm, we want to make your experience as smooth as possible, so here’s a quick rundown of what you need to know about shopping with us.

Shipping: We’ll get your order out usually within one business day. Delivery times depend on Aus Post, and things can sometimes take a little longer during busy times. Make sure your address is correct so there are no hiccups. Due to quarantine concerns honey cannot be shipped to WA. Neither honey nor beeswax can be shipped to Kangaroo Island.

Payments: We accept payments via PayPal, card (through Shopify), direct deposit or cash on pick up. Orders are shipped once payment is cleared. Ask us if you require a tax invoice.

Refunds: We don’t do refunds for change of mind, but if you receive something faulty, let us know within 30 days and we’ll sort it out for you. Please take a photo of the fault on receival.

For all the details, you can check out our full Terms & Conditions and Privacy Policy. We’re here if you have any questions!

Returns Policy

We are committed to providing quality products to you. We do not offer refunds or exchanges due to change of mind. We do provide refunds or replacement if there is a faulty product. The claim needs to be lodged within 30 days of receipt of items. Please take a photo of the damage when received.

Shipping

We’ll get your order out usually within one business day. Delivery times depend on Aus Post, and things can sometimes take a little longer during busy times. Make sure your address is correct so there are no hiccups. Due to quarantine concerns honey cannot be shipped to WA. Neither honey nor beeswax can be shipped to Kangaroo Island.